WHAT IS THE "IN - SHOP EXPERIENCE"?
During the time that Kenny has with you "in-shop" he delivers his highly praised Service Sales Success School customized specifically to meet the needs of your business. In your own intimate setting Kenny connects with your technicians and leads them through this life changing program.
Through highly interactive and engaging activity Kenny helps overcome their challenges and excel at service and sales.
Topics Kenny will Cover are:
- The importance of “contrast selling” presentations
- The 12-step Ultimate Service Experience Process
- How Kenny Chapman’s Six Dimensions of C.H.A.N.G.E. can impact your income
- How self-image is robbing you from your best performance
- The Four Components of increasing your sales and customer service immediately
- Why the lowest bid should never win – and what to do about it
- Proven, simple ways to be a better “investigator” in customers’ homes
- The Automatic Options Creator
- The “Six C’s” of Delivering Service Success
- The Maintenance Agreement Factor
- Why you should embrace the word “No”
- Finding and utilizing customer triggers
- Why technicians are not normal “salespeople” and why this should be embraced
- How to overcome the biggest objection ever
- Proven presentation system
- What to do when packaging products and services
- The three levels of listening
- Goal-setting for income explosion
- Why trust matters more than ever – and how to gain it immediately