Process Is A Choice

As we all know there are many ways to be successful in both life and business. Any of these "successful" ways will undoubtedly involve you're following some kind of a process. Today I'd like to remind you that process is a choice and process is personal.

Yesterday I was training at a very successful company that I have an ongoing engagement with. We were doing some exercises around the room regarding what went really well in 2012 as well as what were some of the most challenging aspects of the past twelve months. Clearly I'm looking to reinforce what went well, and at the same time, I'm looking to find strategies to overcome any challenges or barriers we might have had in order to win in the coming year.

During this experience one of the great senior technicians brought out one of his challenges. "Finding my way with my own process in the midst of all this training", he says in front of the entire room full of his peers and coworkers. I ask him to elaborate on what he means and he continues on with, "everyone trains a particular process, but we have to find our own personal way within this process. I'm just trying to find my own way within all of this."

I couldn't agree more! I've been speaking and writing about Authenticity over the last few weeks and this ties directly to what I mean regarding this topic. Yes! Our technicians do need to "find their own way" within the parameters of our processes. I never want technicians to feel like robots when it comes to following process. In fact, I want and train the exact opposite.

The more comfortable you are in your own skin when it comes to your process, the better your results will be every single time. We all have certain processes and procedures we want our front line team members to follow, but we must remember to allow them to be themselves within this scope.

Process is a choice. Process sets you free.

In my book The Six Dimensions of C.H.A.N.G.E. I wrote about habits as the key to setting us free within our daily duties. This is the same when it comes to our sales and service processes...and every other part of our lives. Of course it must be a successful process, but once we get into the habits of the successful process, we can free ourselves up for a better personal connection with the person we are serving.

Challenge yourself. Challenge your process. Challenge your results.

The best way to improve in the coming year is to create a positive challenge and raise the bar for yourself. That is, of course assuming the Mayans weren't correct and today is the last day of our existence. Ha!

Have a terrific weekend and make next week the best of this year!

My very best,
Kenny