Professional Tech Academy®
Based on the proven success of our 12 Steps to the Ultimate Client Experience™, the Professional Tech Academy was designed for service techs running repair and maintenance calls.
See What Others Say About the Professional Tech Academy
“Everything was great, from start to finish. This class exceeded my thoughts on what I was coming in to. I had no idea how much I was missing out on. Thanks for a wonderful experience.” – Matt H.
“The 12 steps will be a game changer! This in-depth training will be a huge help.” – Brian W.
“This will enhance our technician offerings and comfort with customers. This class has shown me multiple ways for me to enhance my customer to technician interaction.” – Richard C.
Who It’s For:
Techs running calls, Managers, Service Manager
Challenges Addressed:
Facing low conversion rates, disappointing average tickets, a lack of online reviews, or an inconsistent service process? This training also addresses missing or weak option presentations, frequent call backs, and struggles with technician retention.
Some of What’s Covered:
We dive into building technician confidence, crafting the right options for every job, making meaningful client connections, preventing and handling objections, and sticking to proven service standards. Plus, there’s hands-on practice for delivering consistent, compelling presentations.
What to Expect After:
Expect higher close rates and stronger average tickets, greater tech confidence when working with clients, more glowing online reviews, and less turnover. Bottom line: your techs will stick around—and be happier doing it.
Professional Tech Academy® Starts with One Click
If you’re serious about growth, this is your move. Reserve your seat and get ready to move your business forward.
Meet Our Experts
Kenny Chapman
Founder, The Blue Collar Success Group
Chris Crew
President, The Blue Collar Success Group
Jeremy Self
Coaching and Training Manager, The Blue Collar Success Group
