Home Service Training
The Blueprint for Real, Scalable Growth
The Blue Collar Business System helps you build a rock-solid foundation—covering everything from budgeting to long-term growth planning. Once the groundwork is in place, the Blue Collar Selling System® steps in to train your team—from CSRs to technicians to managers—so they can put those systems into action. Offered both virtually and in person, these expert-led sessions are designed to level up your team’s skills and fuel real business growth.
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In-Person
Acceleration Days® Workshop
May 7th - 9th 2025 // Glendale, AZ
For owners and managers – Join Blue Collar’s leadership, expert coaches, special guests, and our membership community for an amped-up, two-and-a-half-day workshop. Benefit from direct input from industry thought leaders on how best to navigate the highs and lows of owning a home service company. Experience high-level discussions and strategic planning, new tools, mind-blowing insights, and many valuable new connections. Surround yourself with like-minded individuals in the perfect setting to share your ideas and struggles. Leave feeling fully charged, stronger, and more confident in overcoming challenges while building your business more successful for years to come!
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Upcoming Trainings
Acceleration Days® Workshop
Imagine connecting with industry leaders who understand exactly what you’re facing in your plumbing, HVAC, or electrical business. Twice a year, our exclusive workshop brings together Blue Collar’s expert coaches and a community of like-minded professionals for an experience that’s part strategic planning, part hands-on training, and entirely focused on your growth. You’ll walk away with practical solutions to your biggest challenges, a clear roadmap for sustainable success, and the confidence to lead your team to new heights.
Don’t miss this chance to step away from the daily grind, and invest in the future of your company.
Management Growth Academy
Great managers are MADE from this results-improving training, unlike anything currently offered across the industry. It’s intense, value-packed, and attendees leave with the skills to accomplish company goals, improve culture, and recruit new talent like never before! Finally, a class that addresses the specific challenges of the home services manager and provides proven methods to implement the smooth-running systems and procedures you’ve always wanted!
Professional Tech Academy®
Based on the proven success of our 12 Steps to the Ultimate Client Experience™, the Professional Tech Academy was designed for service techs running repair and maintenance calls.
Sales Specialist Academy™
Created for selling techs and advisors who deal with large ticket calls, this class lays out the 10 Steps to a Sales Champion™ to help you and your team close both a marketed and tech generated leads.
Planning and Budget Blueprint™
Growing is not just simply adding 30% to the top line. It’s how you’ll build a plan that you will use to achieve the success you and your team deserve!!
Blue Collar will bring the tools and coaching that will make next year your best yet! We’ll help you dig through your historical numbers while challenging your thinking and performance. We’ll supply you with our Blue Collar Budget model, so you can input your numbers while present in the classroom. You’ll leave this workshop with your blueprint, along with specific strategies to make your plan become reality.
Call By Call Clinic™
Drive higher sales, profits, and customer service… all from your cell phone. More Revenue, More Profits, and Increased Client Satisfaction. Maximizing every call without compromising customer service can now be a reality. The most talented technicians are looking for a competitive advantage to increase their skills so they can win. Help them attain that goal and by doing so, you will win as well!
Service Agreement Success™
The Blue Collar Success Group®’s Service Agreement Success™ ensures a win/win for both service providers and homeowners. There’s no need to shy away from service agreements any longer. Instead, embrace their power to transform your business and watch your path to success accelerate!
Office Champions Academy™
The Office Champions Academy’s objective is to convert calls into appointments correctly and accurately. During this class we cover the 9 Steps to a World Class Phone Experience™️.
Outbound Champions Academy™
Designed to equip your team with the playbooks and scripts so they can capitalize on every type of outbound call your business will make.
Dispatch Champions Academy™
Your dispatchers will close more revenue through this blueprint, which is a part of the Blue Collar Selling System®. The tools in this class will teach dispatchers how to be better equipped in making crucial revenue decisions about service/sales calls. This not only empowers them, but it also frees-up service managers from the dispatch board, allowing them to be more involved in revenue generating activities.
It was life changing for me.
I contribute a lot of who I am in plumbing to Kenny Chapman and the 12 Steps. Blue Collar has definitely helped us coach our team, coach me, improved our close rate, and our ticket average. We intend on sticking around with Blue Collar for years to come.
Jimmy Mack
Mark Johnson Plumbing
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Turn Incoming Calls Into Appointments
Your customer service representatives are the critical first point of contact with potential clients. Our Office Champions Academy™ equips your front-line phone staff to convert those incoming calls into booked appointments with confidence and consistency. Using our proven 9 Steps to a World Class Phone Experience™, your team will develop specific scripts and techniques that create a powerful first impression, leading to higher booking percentages, fewer cancellations, and ultimately higher closing rates in the field. As one participant put it: “This class showed me how important I am to this company, and how much revenue I can generate in a small number of calls booked.”
Learn More
Unlock Revenue Through Proactive Outreach
Don’t wait for the phone to ring! Our Outbound Champions Academy™ transforms your office team into revenue generators by equipping them with proven playbooks for every type of outbound call. Your staff will master strategic follow-ups on estimates, reactivation of past customers, and targeted outreach that turns your existing database into a gold mine.
The result? No more low call volume days, increased customer satisfaction, and six-figure revenue gains from proactive contacts that would otherwise be missed opportunities.
Learn More
Technical Expertise Meets Sales Confidence
Your technicians already have the technical skills – our Professional Tech Academy® teaches them how to leverage that expertise to create confident clients who purchase repairs and recommendations. Through our 12 Steps to the Ultimate Client Experience™, your team will develop the communication skills that lead to higher average tickets, better closing rates, and more positive online reviews.
This also means lower turnover, higher revenue, and technicians who feel empowered to create value on every service call!
Learn More
Close Bigger Deals Consistently
The Sales Specialist Academy™ equips your team to convert large ticket items into closed revenue without resorting to high-pressure tactics. Through our 10 Steps to a Sales Champion™ methodology, your specialists learn to navigate the five trip wires through strategic questioning that prevents objections through logic rather than aggressive sales tactics. The results speak for themselves: higher close rates on replacement and large ticket items, higher average transactions, and more effective use of financing options that boost your bottom line.
Learn More
Build Leaders, Watch Profits Soar
Great managers aren’t born – they’re made through our Management Growth Academy. This intensive training addresses the specific challenges of home services management with proven methods to implement smooth-running systems. Your leadership team will master daily management plans, learn strategies for aligning company objectives with tasks, develop recruiting and retention techniques, and gain the confidence to coach their teams to higher performance standards.
Learn More
Turn Calls into Profit
Great dispatchers don’t just route calls—they drive revenue. Part of the Blue Collar Selling System®, this proven blueprint empowers dispatchers to make smarter decisions, freeing service managers for high-impact growth. Boost efficiency, confidence, and profits with Dispatch Champions Academy™.
Learn More
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CSRs
Office
Technicians
Sales
Executive & Management
Dispatch
Turn Incoming Calls Into Appointments
Your customer service representatives are the critical first point of contact with potential clients. Our Office Champions Academy™ equips your front-line phone staff to convert those incoming calls into booked appointments with confidence and consistency. Using our proven 9 Steps to a World Class Phone Experience™, your team will develop specific scripts and techniques that create a powerful first impression, leading to higher booking percentages, fewer cancellations, and ultimately higher closing rates in the field. As one participant put it: “This class showed me how important I am to this company, and how much revenue I can generate in a small number of calls booked.”
Learn More
Unlock Revenue Through Proactive Outreach
Don’t wait for the phone to ring! Our Outbound Champions Academy™ transforms your office team into revenue generators by equipping them with proven playbooks for every type of outbound call. Your staff will master strategic follow-ups on estimates, reactivation of past customers, and targeted outreach that turns your existing database into a gold mine.
The result? No more low call volume days, increased customer satisfaction, and six-figure revenue gains from proactive contacts that would otherwise be missed opportunities.
Learn More
Technical Expertise Meets Sales Confidence
Your technicians already have the technical skills – our Professional Tech Academy® teaches them how to leverage that expertise to create confident clients who purchase repairs and recommendations. Through our 12 Steps to the Ultimate Client Experience™, your team will develop the communication skills that lead to higher average tickets, better closing rates, and more positive online reviews.
This also means lower turnover, higher revenue, and technicians who feel empowered to create value on every service call!
Learn More
Close Bigger Deals Consistently
The Sales Specialist Academy™ equips your team to convert large ticket items into closed revenue without resorting to high-pressure tactics. Through our 10 Steps to a Sales Champion™ methodology, your specialists learn to navigate the five trip wires through strategic questioning that prevents objections through logic rather than aggressive sales tactics. The results speak for themselves: higher close rates on replacement and large ticket items, higher average transactions, and more effective use of financing options that boost your bottom line.
Learn More
Build Leaders, Watch Profits Soar
Great managers aren’t born – they’re made through our Management Growth Academy. This intensive training addresses the specific challenges of home services management with proven methods to implement smooth-running systems. Your leadership team will master daily management plans, learn strategies for aligning company objectives with tasks, develop recruiting and retention techniques, and gain the confidence to coach their teams to higher performance standards.
Learn More
Turn Calls into Profit
Great dispatchers don’t just route calls—they drive revenue. Part of the Blue Collar Selling System®, this proven blueprint empowers dispatchers to make smarter decisions, freeing service managers for high-impact growth. Boost efficiency, confidence, and profits with Dispatch Champions Academy™.
Learn More
Real Feedback From The Field
Questions About These Events & Trainings?
Curious how these trainings could transform your specific business? Let’s talk! Our Success Consultants understand the unique challenges you’re facing because they’ve been in the trades themselves. Schedule a no-pressure call today and discover what the right training can do for your business!
Our Mission
We exist to accelerate the success of home service companies through personalized coaching, comprehensive training, and proven tools that consistently deliver outstanding results. We’re committed to helping you build the business you’ve always wanted.
Who We Are
