Office Champions Academy™
Utilizing the 9 Steps to a World Class Phone Experience™, this class is dedicated to increasing the skills of anyone who handles inbound calls.
See What Others Say About the Office Champions Academy™
“Lots of takeaways! One of my biggest takeaways from this training is how important I am to this
company, and how much revenue I can generate in a small number of calls booked.” – Jenn from Pro Tech
“Extremely well taught. I thought after 35+ years of customer service, I
knew what I was doing, taking this class added and enhanced my ability
to overcome objections, and make me an Office Champion.” – Brandy M.
“The coaches were great and very informative! Great ways to improve
our office setting with our own personal touch.” – Julie D.
Who It’s For:
Anyone who answers inbound phone calls in the business. Managers
should attend to learn the process and be able to hold accountable.
Challenges Addressed:
Struggling with too few calls, unpredictable call volume, frequent cancellations, or incomplete job details? Phones not getting the attention they deserve? This training also addresses poor customer satisfaction and inconsistent service experiences.
Some of What’s Covered:
Learn how to deliver exceptional customer service on every inbound call. Master seamless call transfers to the right person or department, boost your call booking rate, and handle common objections that keep calls from converting.
What to Expect After:
You’ll walk away with stronger confidence on the phone, a proven call-handling process with scripts, sharper customer service skills, and better booking outcomes—fewer cancellations, higher close rates, and increased average tickets in the field.
Office Champions Academy™ Starts with One Click
If you’re serious about growth, this is your move. Reserve your seat and get ready to move your business forward.
Meet Our Experts
Kenny Chapman
Founder, The Blue Collar Success Group
Chris Crew
President, The Blue Collar Success Group
Jeremy Self
Coaching and Training Manager, The Blue Collar Success Group
